Frequently Asked Questions (FAQ)

🧣 Product Information

1. What types of ties do you sell?

We offer classic neckties, bow ties, skinny ties, kids’ ties, and tie sets. Materials include silk, cotton, and polyester blends.

2. Are your ties pre-tied or self-tie?

We provide both options: pre-tied ties for convenience and self-tie versions for a traditional look.

3. Do you offer custom or personalized ties?

Currently, we do not offer personalized designs, but we’re working to launch this feature soon.

📦 Orders & Shipping

4. How long will it take to process my order?

Orders are processed within 1–2 business days after payment confirmation.

5. What shipping options are available?

We offer standard and express shipping. Domestic: 3–7 days. International: 7–14 days. You’ll receive a tracking number via email.

6. Do you ship internationally?

Yes! We ship worldwide. Rates and availability are shown at checkout.

🔁 Returns & Exchanges

7. What is your return policy?

Returns accepted within 14 days if unused and in original packaging. Contact us to start a return.

8. Do you offer exchanges?

Yes. Exchanges are available for sizing or color issues. Email our support team to arrange it.

💳 Payments & Security

9. What payment methods do you accept?

We accept credit/debit cards, PayPal, and digital wallets like Apple Pay and Google Pay.

10. Is it safe to shop on Maxtie Shop?

Yes. Our site is SSL-secured and payment processing is fully encrypted and PCI-compliant.

🎁 Gifts & Promotions

11. Do you offer gift wrapping?

Yes! You can choose gift wrapping at checkout. Our ties come in premium packaging, perfect for gifts.

12. Do you offer promo codes?

We run promotions regularly. Join our newsletter to receive discounts and special offers.

📞 Contact & Support

13. How can I contact customer service?

Email us at [email protected] or use our contact form.

14. Where is Maxtie Shop based?

We’re based in [Your Country or City] and ship globally from our main fulfillment center.