1. Our Commitment to Your Satisfaction

At Maxtie, we are committed to delivering premium shopping experiences. However, we recognize that there may be instances where a product does not meet your expectations. To ensure transparency and protect your rights as a customer at maxtie.shop, we have implemented a clear return and refund policy that makes the process simple and straightforward.

2. Conditions for Returning a Product

We accept product returns within 15 days from the date of receipt, provided the following conditions are met:

• Product Condition: Items must be unused, unwashed, in original condition with all tags and labels intact.
• Packaging: Products must be returned in their original packaging, including any accessories, manuals, or documentation.
• Proof of Purchase: You must provide the original receipt or order confirmation email.
• Non-Returnable Items: Items purchased as part of final sale or promotional events marked as non-returnable are not eligible for return.

3. How to Initiate a Return

1. Contact Us: Reach out to our customer service team via [email protected] or through the contact number listed on our website. Please include your order number and the reason for the return.
2. Return Approval: Once your return request is reviewed and approved, we will provide detailed return instructions.
3. Shipping: Please send the item(s) to one of the following addresses:
   • Vietnam Return Address: 9 Mac Thi Buoi, Nam Sach, Dong Hoi, Quang Binh 47000, Vietnam
   • USA Return Address: 24832 Romano St, Warren, MI 48091, United States

   Note: Customers are responsible for return shipping costs unless the return is due to our error.

4. Refund Timeline and Method

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be processed within 3–4 business days.
• The refund will be issued to your original payment method.
• Actual refund times may vary depending on your bank or payment provider.

5. Items Not Eligible for Return or Refund

We cannot accept returns or offer refunds in the following cases:

• Products that have been used, washed, damaged, or altered.
• Items not returned in their original condition and packaging.
• Items purchased during promotional sales marked as “Final Sale” or “Non-Returnable”.

6. Exchange Policy

We currently do not offer direct product exchanges. If you need a different item or size, please return the original product and place a new order separately.

7. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us immediately with a photo and description of the issue. We will arrange for a replacement or issue a full refund as appropriate, at no additional cost to you.

8. Need Assistance?

If you have any questions about your order or our return policy, our customer service team is here to help.

Email us at: [email protected]

Visit: https://maxtie.shop